The kitchen trash needed emptying tonight. As I went to the box of trash bags under the sink to get a new one, I noticed that it was getting low so I thought I should add it to my shopping list. It also reminded me of a time a few years ago when Blonde 2 (who was 11 at the time) made her first complaint to a company's customer service department.
On that particular day, I asked Blonde 2 to take out the trash. She did so but found it to be difficult as the trash bag broke. What a mess! And this wasn't the first time it had happened to her.
Frustrated, she came to the kitchen after she got the mess cleaned up and voiced her opinion to me. I suggested that she might consider contacting the manufacturer about their product. Honestly, I didn't think she'd do it but she did (she is her mother's daughter). She found their website and emailed a complaint. Do you know what happened?
Several weeks passed and nothing. Then one day when we arrived home there was a box at the front door. We hadn't ordered anything so we had no idea what could be in the box. Much to our surprise it was a case, yes a case, of trash bags. That was 12 boxes! What a deal. It took us a very, very long time to go through those.
What's the best deal you've received after kindly filing a complaint with a company?